Jewelry Info:

Do you make custom orders?

Yes! I’d love to work with you on a special design. Custom pieces take time, so please allow at least up to 4 weeks from start to finish to ensure we can collaborate on the details and create exactly what you’re looking for–from design to delivery!

Do you offer Gift Wrapping?

Every piece comes in complementary SpiritJewell packaging–a jewelry sachet, beautifully boxed and ribboned, ready for gifting or safekeeping.

What if my jewelry breaks or I need a repair?

I guarantee the quality of my work. If your jewelry breaks under normal wear due to a defect in material or craftsmanship, reach out to me at sarajorud@spiritjewell.com. 

Accidental damage repairs—whether from snagging, crushing, or other mishaps—will be assessed on an individual basis. Please note that if another jeweler repairs your piece, my implied warranty will no longer apply.

Shipping, Returns & Exchanges:

How long will it take my jewelry to ship?

Ready-to-ship items leave my studio within 7 days after purchase, with delivery times based on the shipping option you select. Most customers choose Priority Mail, which includes insurance and usually delivers within 3-5 days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

I also offer expedited shipping for all in-stock items.

Made-to-order pieces ship within 2-6 weeks from beginning of collaboration of the design you would like me to create, with delivery times varying according to your chosen shipping method. 

As always, if you have any special requests or need faster service, just let me know!

Can I return or exchange my jewelry?

Absolutely! I want you to be 100% happy with your order.

For exchanges, enjoy free shipping—just contact me at sarajorud@spiritjewell.com  and I'll send you a pre-paid shipping label. 

For returns, please reach out. Once I receive and assess your unworn jewelry in its original packaging, I'll process your refund within a few days.

What are your shipping rates?

Shipping rates are calculated at the time of purchase based on your location and your order.

Can I track my order?

Once your order ships, you will receive an email with a tracking number you can use to track your order!

If for some reason you don't receive or have trouble viewing the email please don't hesitate to contact me!

Email: sarajorud@spiritjewell.com

Where do you ship to?

I ship worldwide to select countries! Please note that international shipping rates and delivery times vary by location.

Ready-to-ship items are dispatched within 7 days of purchase, while made-to-order pieces typically ship within 2-6 weeks.