Refund policy

EASY RETURNS & FREE EXCHANGES 

I want you to love your Spirit Jewel jewelry, and if it’s not quite right, I’m here to make the return or exchange process simple and stress-free.

RETURNS

  • You can return your jewelry within 14 days of purchase. However, if 14 days have passed, I will not be able to accept a return.

  • Items must be unused, in the same condition that you received it, and in their original packaging (pouches or jewelry boxes).

  • To start your return, just email me at sarajorud@spiritjewell.com with your order number. 

REFUNDS

  • Once I receive and inspect your return, I'll email you to confirm its arrival and let you know if your refund is approved.

  • If approved, I will refund your purchase + shipping costs and credit your original payment method (credit card or PayPal) . You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • If more than 15 business days have passed since we’ve approved your return, please contact us at sarajorud@spiritjewell.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received your refund yet, please check your bank or credit card statement—it may take some time to post. If it's still missing, feel free to reach out to me.

IMPORTANT

  • Sale items and custom orders are final sale and cannot be returned.

  • Unfortunately, we cannot accept returns on gift cards.

  • If your item was a gift, we’ll issue you a store credit instead of a refund.

 

If jewelry is damaged upon receipt, please contact us within 14 days of receiving your order.

FREE EXCHANGES

  • Love your jewelry but need a different size or style? No problem! You can exchange your item for free within 14 days of receiving it.

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • To start your exchange, email sarajorud@spiritjewell.com with your order number and details of the item you’d like instead.

  • A prepaid exchange shipping label will be emailed to you within 24–48 hours (excluding weekends).

  • Exchanged jewelry is shipped USPS First Class at no extra charge. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

WHERE TO SEND YOUR RETURNS & EXCHANGES 

SpiritJewell

Attn: RETURNS / REPAIRS

6992 Meadow Circle

Centerville MN 55038

USA

MY PROMISE TO YOU

Jewelry is personal, and I want you to feel excited about every piece you own. If something isn’t perfect, I’ll do my best to make it right. Just reach out, and we’ll get it sorted together!